Outer operations
The hours your team is losing, found and fixed.
We find what is costing your team the most time, then we fix it, with AI inside the work. Built into how your team already works, and handed over so it keeps running.
What we do
One operations partner, inside the work.
Anna, in the operation with you, building the thing there has never been time to build. Operations and AI are one piece of work here. Automate a broken process and you get the same problems, faster.
We map what actually happens
The process people actually run, including the workarounds nobody documented.
We find the expensive steps
The steps that eat hours, get skipped under pressure, or lose money where nobody looks.
We build it with your people
The people who do the work help build the fix. That is why it is still running after we leave.
We bring in AI where it saves real time
Inside the workflows your team already runs, with the people who will use it. How we do AI
We hand it over properly
Documented, and owned by someone on your side who can change it.
Working with a law firm? That work has its own page. Operations for law firms
AI, done with your people
People first. Then the tools, inside the work.
Before a tool goes near the work, we sit with the people who will use it. Every fear in your team has a reason, whether it is the fear of being replaced or of one more thing to learn. We start by listening to it, so the rollout meets a team that is not fighting itself.
We look at the work the same way. How a job really moves, where it stalls, which steps exist because of something that stopped being true years ago. If the process is what is broken, we say so.
A team that can meet AI together
Every team has a skeptic, an enthusiast, and a middle group too busy to try. We name what each is carrying and build shared language for it. People stop pretending it is fine and start using the tools in the open.
AI running inside the work itself
We sit in the workflows your team uses every day and find what is costing hours. Then we build it, and stay beside the people using it while they try it on live tasks. We are at the keyboard with them the whole way.
Norms your people wrote themselves
What is okay, what is not, what stays human, what gets augmented. Written by them, which is why they keep it.
How it runs, and what it costs
Inside the operations work, from $3,500 a month. We recommend ninety days. If your team wants to start smaller, we run workshops on their own, online, priced per workshop. Ask us on the call.
Why the order matters
AI is leverage. Leverage applied to a healthy team makes the team healthier. Leverage applied to a broken pattern makes the pattern break faster.
FINO Field NotesThe team that already hoards information now hoards it faster. The team that trusts each other brings what they tried to the next meeting and gets faster together. The tool is the same in both. The team is what differs.
What we build
Hours back, AI that works. Built with the people who use it.
Repetitive work that runs on its own
Copying data between systems, chasing status, building the same report every week. Set up once, running without anyone touching it.
An AI assistant that knows your business
Your documents, procedures and know-how in one AI workspace the team can ask, so answers take seconds instead of a colleague's afternoon.
First drafts in minutes
Letters, reports, proposals and emails drafted by AI from your own data and templates. Your team reviews and sends.
One view of where everything stands
Every project, client and deadline live in one place, so nobody chases status by email and nothing depends on one person's memory.
A custom tool, built in weeks
When off-the-shelf software doesn't fit the work, we build the one that does, designed with the people who will use it.
The right software, and AI rules you can trust
We choose and test the tools with your team, run the move, and write the AI rules together, so client data stays safe.
Every tool starts from the version someone on the team already uses, after listening to the people who do the work. That is the inner side, in practice.
How it works
Ninety days to start. Then month to month.
We recommend ninety days. That is how long it takes for a change to hold. The scope is agreed with you, and it moves when the business moves.
Review
Where the hours go.
Two to three weeks. We map the process people really run, and where the team gets stuck under pressure. You keep the written plan, whatever you decide next.
$2,500Fixed. Credited toward the work if you continue.
Build
The first ninety days.
We agree what matters most this month. When it is done we take the next thing, and when something breaks we take that instead.
From $3,500 a monthDepends on the hours per week.
Stay
For as long as it helps.
We stay on as your operations partner, month to month, on what the business needs next.
MonthlyNonprofit pricing is available.
What is included
- The person you meet does the work. The same one, from the first call to the handover. We take a few clients at a time, which is what makes that possible.
- A standing working session with the people who do the job, and someone to call when a decision cannot wait for the next one.
- We scope it so the hours it gives back are worth more than the fee. You get our estimate after the first week of watching the work.
- We take nothing from vendors. We work with what you have, or help you choose based on the work in front of you.
Inner operations
The tools land on people. We work with both.
The more a team trusts each other, the better the tools land. While we rebuild the work, we can work with your team and its leaders on what happens to them under pressure.
Questions
What teams ask before they start.
We do not have time to manage another project.
You do not manage it. We do. We work out what needs fixing, build it, and stay with your team until it sticks. Your part is a short weekly session with the people who do the job.
We tried new software before and our staff hated it.
Then that is where we start. We work with what your team already has wherever we can, and anything new has to be simple enough to use without training. If people will not use it, it did not work.
Will this replace people on my team?
The tools take the repetitive work. The people end up doing more of the work that needed them in the first place. We say this to every team on day one.
What about confidentiality?
Nothing leaves your organization without your approval. Everything we set up runs inside your existing systems and permissions, and we agree what we can and cannot touch before anything starts.
Show us where the hours go.
Thirty minutes on the work that costs your team the most. We will both know whether we are the right people to fix it.