For law firm administrators and operations teams
You run the firm. We work beside you.
Firm administrators, office managers and legal operations teams keep the firm running while the attorneys practice law. We work beside you, part time and remote, on the systems, the software decisions and AI, and with the people who have to adopt them. For firms of 10 to 100.
FINO is a Florida Bar approved CLE provider and a registered US federal contractor.
Sound familiar
You already know where the hours go.
None of this is on anyone's list of problems. When we ask people what the worst part of their week is, the word that comes back is tedious.
We are still scheduling mediations by email.Someone proposes dates, people reply slowly, the dates expire and you start again.
We know we are leaving billing on the table.By Friday the week is being rebuilt from memory.
Every status question comes to my desk.And on your day off, the phone keeps ringing.
We bought the new system. Half the office still works the old way.Everyone was trained once, and the old habits came back.
Every firm has its own version. Tell us yours.
What we do for firms
You already carry it. We help you carry it.
Every hour in a firm is billable or it is overhead, and improving how the work runs is neither. So it lands on you, on top of everything else. Anna becomes your operations partner. How the work runs is her whole job, and she has done it for over ten years.
Every firm has its own version of this. So we look at the whole operation as one system: how work comes in, how it moves, how it gets billed, and who ends up carrying it. Then we start where it costs you the most. You decide, we build it with your team, and it stays yours.
Here is some of what that has looked like.
Scheduling
Mediations, depositions and conferences get one link instead of an email chain. Everyone marks what works, you confirm, and it locks.
Intake and matter status
We set up one way for new matters to come in, so the details are entered once. Where each matter stands moves out of one person's head and into something the whole team reads and updates. Nobody emails for status, and nothing walks out of the door with the person.
Templates
One place holds the current version of each document, with who approved it and when, because that is what people check before they use one. New drafts start from the case information. Your team reviews and sends.
Case management: choosing and moving
Often we leave the system alone and build around it. When it does have to change, we run that decision with you. We research the vendors, run the demos, test billing before anyone signs, negotiate the terms, and lead the firm side of the migration.
It is the largest technology decision a firm makes. It is usually made once every ten years or so, by people carrying full caseloads.
Time and billing
Six minutes a day, per timekeeper, is more than four thousand dollars a year at a $175 rate. It goes when time is written on paper and retyped later, and when emails have to be read, saved and then billed. We redesign the flow so time gets captured where the work happens.
AI policy and safe AI use
Your attorneys may already be using AI. Better to know. Written rules come first, so nothing that names a client goes into a tool without a rule for it. Then tools your staff can use on real work. Then training, at their pace, in plain language.
The inner side
Software decisions in firms fail for people reasons.
Somebody is afraid of the new system, somebody is protecting the old one, and the change dies in a partners' meeting. That part is what we are trained for. It decides whether the software was worth buying.
- The staff who have been here longest. Their version usually exists already, somewhere on somebody's desktop. We make it the standard, with their name on it.
- The people who resist anything new. They are usually right to. So we start with two people who want it, and the time those two get back does the convincing.
- You, carrying it all. We take tasks off your desk, and what you know gets written down, so the firm runs smoothly on the day you are out.
The systems and the people. We work with both.
In their words
The team is grateful for what FINO built. The workflows, the processes, and the time and the billing we got back.
How it starts
Start with a call. Add a review if it helps.
Your team sees the first fixes in the first two to three weeks of the build. We recommend ninety days. That is how long a change takes to hold.
Optional
The Review
$2,500
Fixed. Two to three weeks. Credited toward the work if you continue.
- Conversations with the people who do the work, about what took the most time this week
- A half day with the group
- What each fix is costing you now, and what it would take to change
- A written plan to keep, whatever you decide next
The work
Build
From $3,500
A month. The retainer depends on the hours per week and the size of the firm.
- Short sessions of thirty to forty five minutes, a few times a week, on live matters
- Everything we hand over has an owner on your team who can change it
- Subscriptions are yours, billed to you
- If the first month is not working, we stop, and your firm keeps everything we built
Ongoing
Stay
Monthly
Month to month, for as long as it helps.
- We stay on beside you, a few hours a week
- We take the vendor conversations: your IT company, your software vendors, your accountant. You stay copied
Questions
The concerns we hear most.
We have already hired for this.
Then you already know the work did not speed up. More people move more work only when the work has somewhere to go. We start by finding where it stops, which is usually two or three places, and none of them is a person.
My staff are already stretched.
That is the reason to do it, and it shapes how we do it. We start with short conversations with the people who do the work. Then it is short working sessions, a few times a week, on live matters. It replaces work they are already doing.
We handle confidential matters.
We work inside your existing permissions and confidentiality obligations, and we agree what we can and cannot touch before anything starts.
Our attorneys are already using AI and I am not sure what to do about it.
You are not unusual. We write the usage policy with you, set up the tools your staff can use on real work, and train them at their pace.
Do you sell the software?
No. We recommend vendors, and we take nothing from them. You get our read on where a product is weak as well as where it is strong.
Tell us where the week goes.
A short call, and we will both know whether we are the right people for it.